Can't install store on file manager

Community support
#1

l need help installing my store onto my public/html folder in file manager l already
extracted the zip file in the public/html folder but when l type in my web address in the browser
like xxxxxx.tk/install l get a internal error message. l think the problem is l need to put the extracted
files that is inside my (fsb_7.1.1) extract folder into the public/html folder directly. So when
l go to type in the web address in the browser. It will prompt me to install my web store. But
any advice would help.

Thanks!

#2

Yes…you need to extract all the files to “public_html”…For installer to start the process.

#3

There isn’t a way for me to extract all the files into the public_html.
Do you know how l can do this? The files are inside my fsb_7.1.1 folder after l
extracted it from the zip.

#4

You can do this too…

Delete all the files from “public_html”

extract “fsb_7.1.1” on your desktop…then enter “fsb_7.1.1” folder …

Now select all the files and zip it.

After this…now upload to this newly zipped package to “upload_html”.

Then using 000webhost file manager…extract the zipped package.
Now all your files will be available in “public_html”.

Now you can run the installer!!!

#5

l finally was able to get the files and folders in the public_html by using
Filezilla. The method you mention didn’t upload all the files in my fsb_7.1.1
folder. Now here is the problem l tried to run the installer again and still was
unsuccessful. So l looked at my store script requirements to run the store its
pasted below

Script Requirements
Requirements
Server Operating System: Linux or Unix
Web Server: Apache (or comparable)
PHP Version 5.3, 5.4 or 5.5
IonCube Module
MySQL Version 4 and Above

Does 000webhost.com meets these requirements? If not that could be the problem.

#6

I guess it is…
Try again after changing your php version from …

“general settings” – “php version”(By default it is 7.1 …change it to 5.5(as you mentioned))

#7

l finally installed it!!! all this time it was my .htaccess from fsb_7.1.1 folder
l had to delete that file in the public_html because when
l tired to run the install l would get a 500 internal error.
So l looked on youtube to resolve this issue and it was
the .htaccess file stopping the script from running.

Thanks for your help :slight_smile:

#8

i’m happy…you made it finally :slight_smile:

#9

is there a way l can view the server error logs? because remember when l removed the .htaccess file from
my public_html well now my store is up and when l click on a product on my store. l get a 500 internal error
and it tells me to check my server error logs?

#10

Open FileZilla and in public_html there should be a file called ERROR_LOG download this and open in Notepad